Common usage issues of Bluetooth adapters:
Q1: What operating systems does the product support? Is it necessary to install the driver for use?
A1: This product supports Windows 7/8.1/10/11. It is not supported on other systems. The installation and pairing operations may vary slightly depending on the system used: For the WIN7 system, the BRLINK1.1.3.0 driver must be installed to support the connection and use of Bluetooth audio or BLE devices.
02: Does the USB adapter support simultaneous connection of multiple devices?
A2: Supports simultaneous connection with 5 to 7 different types of devices. The same type of Bluetooth device can only be paired with one connection for use, such as Bluetooth headphones, speakers, keyboards, mice, Android phones, etc
03: The product cannot find the Bluetooth device that needs to be connected?
A3: When pairing your Bluetooth device with this product, first make sure that your Bluetooth device (Bluetooth headphones, etc.) has not been connected to a computer before. Also, ensure that they are turned on and enter the Bluetooth pairing state, so that they can be searched by your mobile phone. The device manager checks that the Bluetooth driver is normal and the indicator light is on when the adapter is inserted
04: Can it be connected to game controllers such as PS/XBOX/SwitchPro?
A4: Supports XBOXONES and PS controllers. The above series and Switch HD Pro game controllers can be connected and used. Some controllers require the installation of dedicated platform apps such as STEAM on the computer
05: Can a Bluetooth adapter support Android TVS?
A5: Not supported
06: If the computer itself has Bluetooth function, can our Bluetooth adapter be used?
A6: Yes. This Bluetooth adapter can solve the problem of a computer having no Bluetooth function or a too low Bluetooth version. If the computer has Bluetooth function, you need to disable the built-in Bluetooth of the system first, and then use the Hongtai Bluetooth adapter. Otherwise, the Bluetooth adapter inserted later will become a driver with an exclamation mark (driver anomaly). To disable the built-in Bluetooth operation: In the device Manager, disable the built-in Bluetooth (right-click to disable the driver), and then reinject a new Bluetooth adapter
Q7: Is it supported for use on Apple devices?
A7: Not supported. Due to system issues with MacOS/10S, file transfer is temporarily not supported on devices such as Mac Os/ 0S
08: Why can't the Bluetooth icon be displayed when inserted into the main unit?
A8: Please confirm whether the Bluetooth switch is turned on. The specific operation is as follows: Insert the adapter - Start Menu at the lower left corner of the computer - Settings (WIN+I)- Bluetooth and Other Devices - Turn on the Bluetooth switch - Show More Devices - More Bluetooth Settings - Check to display the Bluetooth icon in the notification area
